Refund and Returns Policy at Funbravo

At Funbravo, we strive to ensure your complete satisfaction with every purchase. However, if for any reason you are not entirely happy with your order, we offer a straightforward and hassle-free refund and returns policy.

Returns Eligibility

You may initiate a return within 30 days of receiving your order if:

  • The product is defective, damaged upon arrival, or does not match the description provided on our website.
  • You have received an incorrect item due to a fulfillment error on our part.
  • You simply wish to return the product for any other reason, provided it is unused, in its original packaging, and accompanied by all accessories and documentation.

Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email or through the “Contact Us” page on our website, providing your order number and a detailed explanation of the reason for your return.
  2. Await Approval: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number along with instructions on how to proceed.
  3. Package and Ship: Carefully package the item(s) to be returned, ensuring they are securely protected during transit. Include the RMA number on the outside of the package and ship it back to us using a trackable shipping method.

Refund Process

Once we receive and inspect your returned item(s), we will process your refund as follows:

  • Defective or Incorrect Items: If the returned item is found to be defective or incorrect, we will issue a full refund, including the original shipping cost (if applicable), to your original payment method.
  • Non-Defective Returns: For non-defective items returned in their original condition, we will refund the purchase price of the item(s) only, excluding any shipping fees.

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and verify the returned item(s). However, please note that the actual time it takes for the refund to appear in your account may vary depending on your financial institution’s policies and processing times.

Additional Information

  • Return Shipping Costs: Unless the return is due to a defect or error on our part, you will be responsible for the cost of return shipping.
  • Exchanges: If you prefer an exchange instead of a refund, please indicate this in your initial contact with our customer support team. We will do our best to accommodate your request, subject to product availability.
  • Final Sale Items: Certain items may be marked as “final sale” and are not eligible for return or refund unless they are defective or damaged upon arrival.

At Funbravo, we value your trust and satisfaction. If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer support team for assistance.