Do I need a membership to order from Funbravo?

No membership is required to order from Funbravo. You will need to register for an account on our site to place orders. Creating an account will also allow you to receive notifications on processed orders and enable you to receive shipment notifications.

I forgot my password. What do I do now?

To reset your password, click here. For additional assistance, please call one of our Customer Care representatives at +86-151-0755-2175.

How long will my merchandise stay in my cart?

You must have an active account and be logged on in order to save items to your cart. If you are logged into your account and add items to your cart, they may remain there for up to six months.

How can I change my account information?

You can change your account information by clicking on “My Account” and updating your information at any time when you are logged into the site.


How can I place my order?

You can place your order online at, by emailing, by calling us +86-151-0755-2175 or by chat.

Is there a minimum quantity I have to buy?

We do not have a minimum order requirement; however, most of our items are sold by the case, and we are unable to break most case packs. For example, if we sell a case of 500 pencils, we may not be able to split the case to ship only 250 pencils. If you have a custom order amount or questions about case packs, please contact a Customer Care representative at +86-151-0755-2175.

When will my products arrive?

The average delivery time is 7-14 days from the date on which you place your order. If orders are traveling from more than one shipping point or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA for your order, please call a Customer Care representative at +86-151-0755-2175 or email

What if you are out of something I order?

It is always our goal to fulfill 100% of customer orders, but, in the event an item you’ve ordered is out of stock or discontinued, we will contact you to offer a substitute option. If the product has been backordered, we will let you know how long it will take to come back into stock, and it will be your choice to either cancel the order or keep it open.

Are the pictures on your website the exact items I am ordering?

We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for further information on colors, sizes and styles.

How do I cancel my order?

If your order has been prepared for shipment or is in transit, you may not be able to cancel it. Please call our Customer Care Team at +86-151-0755-2175 or email for further information.

How can I get a printed catalog?

We do not offer any printed catalogs. Our Customer Care Team is always available to help guide you through the site and make product selections specific to your needs. They can be contacted by calling +86-151-0755-2175 or by emailing

How can I change the shipping address on a placed order?

If you need to update the shipping address on an order that has been placed, please call our Customer Care Team at +86-151-0755-2175 for immediate assistance.

How can I change my order after placing it?

If you need to update an order that has already been placed, please call our Customer Care Team at +86-151-0755-2175. If you are changing the shipping address and the order has already shipped, you may be responsible for any reroute costs that occur.

What do I do if I get an error message when ordering?

If you receive an error message while placing an order, please contact the Customer Care Team at +86-151-0755-2175 or email to

What if I can’t find the product I’m searching for?

Our global search bar allows you to browse for products by typing in a keyword. If you are having trouble getting the search results you want or there is a product that does not appear to be available on our website, please contact a Customer Care representative at +86-151-0755-2175. We may be able to locate a warehouse or vendor that could source the product.

Can I expedite my order?

Since we ship by the case and pull inventory from multiple warehouses, we do not offer expedited shipping online. If you have a deadline that you must meet, please call our Customer Care Team at +86-151-0755-2175 or email so we can review all of your options prior to ordering.

How quickly will my order be processed to ship?

Our standard order processing time is 24-48 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Customer Care Team at +86-151-0755-2175 or by emailing


What forms of payment do you accept?

We accept American Express, Mastercard, Visa, Discover, debit cards, Amazon Pay, PayPal, AliPay and Wechat Pay. We also accept prepaid orders by wire transfer, cashier’s check or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to fourteen (14) days because these funds will need to clear our account prior to releasing your order.

Do you offer payment terms?

We extend payment terms to our customers on a case-by-case basis. Please contact our Customer Care Team for additional information. They can be reached by emailing or calling +86-151-0755-2175.

How can I get a copy of the invoice for my order?

Once your transaction is complete, you will receive a receipt by email. Invoices are populated post-order once the product has shipped. You can request a copy from a Customer Care representative or download and print a copy from your account online.

Why was my credit card charged multiple times for a single order?

The initial authorization at the time of checkout is to ensure the payment method has funds available for the order. In some cases, your order may ship from multiple warehouse and you may receive a charge for each shipment, which will post as more than one charge per order. For further assistance, please contact our Customer Care Team at +86-151-0755-2175 or by emailing


How much will it cost to ship my order?

Orders under $100 carry a flat shipping fee of $19.95 and a handling fee of $3.98 in the contiguous 48 United States. Orders over $100 have a shipping rate of approximately 15%-18% of the product’s cost. Shipments to Alaska and Hawaii are 45% of the order total. Overweight or oversized items are excluded from shipping promotions and may be subject to surcharges. Call +86-151-0755-2175 for shipping rates on orders to destinations outside the contiguous 48 United States.

How do I track my shipment?

Once your order is processed, you will receive a shipping notification via email. You can also check the status of your order online under your Order History if you are logged in to your account.

Are there any additional fees involved in shipping?

In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.

Can I ship to Alaska, Hawaii or Puerto Rico?

Yes, but additional rates may apply.

Where can you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Do you ship internationally?

Yes! We partner with DHL, UPS, FedEx, TNT, EMS and Aramex for international shipping needs. This allows us to ship to over 100 countries and take advantage of their fast, reliable shipping network. All international shipping costs are calculated by these shipping agents and based on the items you are purchasing, your chosen shipping method, and your shipping destination. For further assistance, please contact our Customer Care Team at +86-151-0755-2175 or by emailing

Does Funbravo cover the Duties or Customs fees?

Funbravo is NOT responsible for any customs fees incurred from imported goods. Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Do you ship to APO addresses, FPO addresses or PO Boxes?

We can ship to APO / FPO addresses and PO Boxes. Please log into your Funbravo account and contact our Customer Service Department for more information.

How long will it take to get my package?

With Standard Shipping: 7-10 business days. With Priority Shipping: 3-5 business days. Orders to Alaska & Hawaii may take up to 5 extra business days. Delivery via teleportation is still pending.

What is your return policy?

All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for return. Return requests received more than fourteen (14) days after the date of delivery are not eligible for return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by Funbravo to be returned to Funbravo shall be at the customer’s expense and may include a restocking fee. If an order is short shipped, the wrong product was sent or if merchandise is damaged or defective, we will issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days.

Shipping Rates & Delivery Times for Europe Countries?

We can ship to most countries in the world from our CN warehouses (HK & SZ)

To estimate delivery times to your area, please refer to the table below.

Shipping Delivery Times

WarehouseShipping typeCountry or regionEstimated shipping timeNote
HK/CNRegistered airmailFor Europe Countries15-30 business daysOrder processing time: 2-7 working days
DHLFor Europe Countries3-5 business days
EMSFor Europe Countries7-15 business days
SF-expressFor Europe Countries7-15 business days

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.