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We are here to help you with any question.

    Online Help

    Monday to Saturday - 8am - 6pm

    Frequently Asked Questions
    STORE 1

    Shenzhen Office

    • 3rd Floor, Building D, Juji Industrial Park, Yabian Xuezewei, Yabian Community, Shajing Subdistrict, Bao’an District, Shenzhen, China – (Get Directions)
    • +86-137-1377-1505
    support@funbravo.com
    STORE 2

    Dongguan Office

    support@funbravo.com
    STORE 3

    Hong Kong Office

    support@funbravo.com

    Frequest Asked Questions

    Product

    Our products utilize a variety of materials, primarily including plastics for lightweight durability, metals like stainless steel and aluminum for strength, silicone for flexibility and heat resistance, fabrics for softness and texture, acrylic for transparency, leather for a premium feel, and ceramics for heat and scratch resistance, selected based on functionality, aesthetics, and sustainability.

    To find your case size, follow these steps:

    1. Check the product packaging or manual: Look for specifications labeled as "dimensions," "size," or "model number," which often include height, width, and depth.
    2. Measure manually: Use a ruler or tape measure to determine the case's length, width, and height in inches or centimeters.
    3. Visit the manufacturer’s website: Search for your product model to find detailed size information under specifications or product details.
    4. Contact customer support: If unsure, reach out to the brand’s support team with your model number for assistance.

    This ensures you get accurate dimensions for compatibility or replacement purposes.

    Yes, we offer customization and personalization services to meet your specific needs. Depending on the product, options may include:

    • Custom engravings or logos: Add personalized text, names, or branding to the case or accessory.

    • Color and material choices: Select from a range of colors, finishes, or premium materials like leather or metal.

    • Size adjustments: For certain products, we can tailor dimensions to fit unique requirements.

    • Design modifications: Collaborate with our team to tweak features or layouts for a bespoke solution.

    Contact our customer support team with your requirements, and we’ll guide you through available options, pricing, and lead times.

    Orders

    Here’s a simple guide to placing an order with us:

    1. Browse & Select: Visit our website or app, explore products, and add desired items to your cart.
    2. Review Cart: Click the cart icon to check quantities, sizes, or customization options, and adjust as needed.
    3. Checkout: Click “Proceed to Checkout” and log in (or continue as a guest). Fill in shipping/billing details.
    4. Apply Discounts: Enter any promo codes or gift cards in the designated field.
    5. Choose Payment: Select a secure method (credit card, PayPal, etc.) and confirm payment details.
    6. Review & Confirm: Double-check order summary, shipping method, and total cost before clicking “Place Order.”
    7. Order Confirmation: You’ll receive an email with your order number and tracking details once processed.

    For bulk orders, custom requests, or assistance, contact our customer support team. We’re here to help! 😊

    Our return policy allows returns within 30 day sof purchase for unused, undamaged products in their original packaging, accompanied by proof of purchase. Customized or personalized items may have limited return eligibility. Refunds are processed after inspection, typically within 5-7 business days. For defective or incorrect items, we cover return shipping costs. Contact our support team to initiate a return or for further details.

    Tracking your order is easy and can be done in the following ways:

    1. Through Order Confirmation Email

    After you place an order, we'll send you an order confirmation email. This email usually contains a tracking number and a link to the carrier's tracking page. Simply click on the link and enter the tracking number to get real - time updates on your order's location and estimated delivery time.

    1. On Our Website • Log in to your account on our website. • Navigate to the "My Orders" section. • Find the specific order you want to track and click on the "Track Order" button next to it. You'll be redirected to the carrier's tracking page with the relevant information pre - filled.
    2. Contact Customer Support

    If you can't find the tracking information or encounter any issues, feel free to contact our customer support team. You can provide them with your order number, and they'll assist you in tracking your order and answering any questions you may have.

    Payments

    It depends on the order status:

    Before order processing

    If your order hasn't entered the processing stage, you usually can modify or cancel it easily. You can log in to your account on our website, go to the "My Orders" section, find the relevant order, and there may be options to modify details or cancel it directly.

    During order processing

    If the order is already in the process of being prepared for shipment, the ability to modify or cancel may be limited. In this case, you should contact our customer support team as soon as possible. Provide them with your order number and explain your request. We will try our best to accommodate your needs, but there's no guarantee as the order might be at a stage where changes are difficult to make.

    After order shipment

    Once the order has been shipped, it can't be canceled. However, if you still want to return the product, you can refer to our return policy after receiving the item.

    If you need to modify or cancel an order, please take action promptly to increase the likelihood of a successful change.

    We accept major credit/debit cards (Visa, MasterCard, etc.), digital wallets like PayPal, Apple Pay, and Google Pay, and bank transfers for larger orders. Secure checkout ensures your financial safety. Contact us for local options.