Shipping and Returns Policy

Shipping Policy

1. Shipping Destinations

We proudly ship our high – quality mobile phone accessories to customers worldwide. Whether you’re located in North America, Europe, Asia, or any other part of the globe, we’ll do our best to get your order to you. However, please note that there may be certain regions where shipping is restricted due to local regulations or logistical challenges. In such cases, we’ll notify you promptly and offer alternative solutions if available.

2. Processing Time

Once we receive your order, our dedicated team will start processing it right away. The average processing time for most orders is 7 business days. During peak seasons or special promotions, the processing time may be slightly extended, but we’ll always keep you informed about any delays. We understand that you’re eager to receive your new mobile phone accessories, and we’ll work efficiently to get your order ready for shipment as quickly as possible.

3. Shipping Methods and Estimated Delivery Times

We offer a variety of shipping methods to suit your needs and budget.

• Standard Shipping: This is our most economical option. For domestic orders within China, the estimated delivery time is 3-5 business days. For international orders, the delivery time can range from 7-15 business days, depending on the destination country.
• Express Shipping: If you need your mobile phone accessories in a hurry, our express shipping service is the way to go. Domestic express delivery typically takes [A – B] business days, while international express delivery can be as fast as 3-5 business days to major cities around the world.

Please note that these estimated delivery times are based on normal circumstances and may be affected by factors such as customs clearance, local holidays, and unforeseen events.

4. Shipping Costs

The shipping cost for your order will be calculated at checkout based on the weight of the items, the shipping method you choose, and the destination address. We strive to offer competitive shipping rates and may occasionally run promotions where we offer free shipping on orders over a certain amount. Keep an eye out for these special offers to save on your shipping costs.

5. Tracking Your Order

Once your order has been shipped, we’ll send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. We understand how important it is to know where your order is, and we’ll do everything we can to provide you with accurate and up – to – date tracking information.

Returns Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from our mobile phone accessories store. If for any reason you’re not happy with your order, you may return the item(s) within [X] days of receiving it, subject to the following conditions:

• The item(s) must be in their original, unused condition, with all original packaging, tags, and accessories intact.
• The return must be initiated within the specified return period.
• Some items, such as personalized or custom – made accessories, may be non – returnable. Please check the product description carefully before making your purchase.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team at support@funbravo.com or through our online contact form. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service representative will guide you through the return process and provide you with a return authorization number (RAN). This number is required for all returns and helps us process your return more efficiently.
• Pack the item(s) securely in the original packaging, along with any included accessories and documentation. Make sure to include a copy of your invoice and the RAN inside the package.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to an error on our part (such as receiving the wrong item or a defective product). We recommend using a trackable shipping service to ensure that your return package reaches us safely. Once we receive your return, we’ll inspect the item(s) to ensure they meet our return eligibility criteria.

4. Refunds

Once your return has been approved, we’ll process your refund as quickly as possible. The refund will be issued to the original payment method used for the purchase. Please note that it may take 15-30 business days for the refund to appear in your account, depending on your financial institution.

5. Exchanges

If you’d like to exchange an item for a different size, color, or model, please follow the same return process as described above. Once we receive your returned item, we’ll ship the new item to you at no additional shipping cost (for domestic exchanges). For international exchanges, additional shipping charges may apply.

We hope this shipping and returns policy provides you with clear and transparent information about our processes. If you have any further questions or concerns, please don’t hesitate to contact our friendly customer service team. We’re here to ensure that your shopping experience with Funbravo is smooth and enjoyable.